Here you'll find everything you need to have a successful visit to MusicK8.com, from advice on listening to sound clips to tips on searching for products. Select a topic from the menu at right, or just scroll on down.

BROWSER RECOMMENDATION

Windows Users

We strongly recommend using version 6.0 or newer of Microsoft Internet Explorer or version 2.0 or newer of Firefox to view and interact with our pages.

Mac Users

We strongly recommend using Safari or version 2.0 or newer of Firefox to view and interact with our pages. Further, we recommend using OS X, since some advanced features of our site will not work on OS 9 or earlier operating systems.

Below are links to download the newest browser of your choice (free):

• Download Microsoft Internet Explorer (Windows-only)
• Download Firefox
• Download Safari

Our site also works well in browsers such as Konqueror, Opera, Camino, or K-Meleon, though we do not test all features in these browsers.

We strongly suggest that you enable Javascript in your browser: You may not be able to listen to sound clips or use certain other features if Javascript is not enabled. Check in your browser's preferences area.

COOKIES

MusicK8.com does utilize cookies. Cookies are small, plain text data records temporarily stored on your hard drive. Cookies cannot gather information on their own (i.e., they are NOT viruses, spyware, or programs). Cookies cannot collect personal information from your computer. For more information about cookies or to learn how to enable them, please click the link below.

> Visit the Cookies Help Page.

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SEARCHING

Product Search

To search for a product we sell, use the Search field at the top of any page. This is a very versatile search feature.

• All Products or Product Number. This is the default search and, for most people, probably the most useful. Type in all or part of a product's name and hit Go!. All products with any of the words you type in will show up. The best matches will be at the top. Tip: Use only main words, leaving out articles, prepositions, etc. For example, use "We Go Gold" instead of "We Go For The Gold."

If you search for a song title, the results will also list any collections that song appears in, as well as the issue of the magazine it appeared in, if any.

Alternately, type in one of our product numbers and hit Go! This is useful if you have a product number from a catalog and want to find more details quickly online.

• Category/Store Search. Select a category (or store) from the pulldown menu. You now have two options.
  • Hit Go! to go to that category's store page see a list of all products in that category.
  • Enter all or part of a title into the search box and hit Go!. You'll go to that category's store page and see only those products that have those words in their title and are in that particular category.

Song Search

To perform a quick, simple search for a song in an issue of Music K-8 magazine, enter all or part of the song title in the search box labeled "Music K-8 Song Search," which you'll find below the product search on every page of MusicK8.com.

For more song search options, or to search for an article in an issue of Music K-8 magazine, go to the Magazine Index page, where you have the following options:

• Song Title Search. Type in all or part of the song or article name into the Song Title search field. Hit Go!.
• Subject Search. Choose a subject from the pulldown menu and hit Go! for a list of all songs relating to that topic.
  • You can choose to find Songs and articles or Songs only.
  • Specify Volume and Issue to search in only one magazine. This is a good way to generate a table of contents. You can specify a Volume but no issue to find everything from one year's worth of Music K-8.
• Combination Search. If you wish to narrow your search, you can use and combination of criteria - subject and volume, title and subject, etc. The more criteria you enter, the fewer results you will get.

Links to major pages are provided at the top and bottom of every page. If you can't find the link you want, go to the Site Map and check there.

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SOUND EXCERPTS/MUSIC/FLASH

We are proud to offer high-quality streaming excerpts of all the songs we write. To listen to our sound clips, you need either Flash Player or QuickTime. Both are available free. NOTE: QuickTime offers a pay version, but it is not necessary for listening to our sound clips.

We strongly suggest that you enable Javascript in your browser: You may not be able to listen to sound clips or use certain other features if Javascript is not enabled. Check in your browser's preferences area.

Flash Player

We use a Flash Player to provide you access to high-quality sound clips. Many computers have Flash Player installed already, but if you need to, you can download it at Adobe's web site.

• Download the Flash Player

Certain features on our site work with older versions of Flash Player, while others require at least Flash 8. (The sound clips will work with version 6 and later.) Please be aware that Mac OS 9 and Windows 95 computers are not capable of running Flash 8.

• Click here to see what version of Flash you have installed.

QuickTime

We recommend QuickTime version 6 or higher. You can get the latest version of QuickTime for free from the Apple site:

• Download QuickTime

MP3 Players

We also offer many free music files in MP3 format in the Downloads area. In our Links section you'll find web sites for downloading free Music Player Software that will let you play these songs.

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ACROBAT READER

In order to download certain printable PDF documents we offer, you'll need Adobe Acrobat Reader, which is a free download.

• Download Adobe Acrobat Reader

Other PDF readers are available, but they may not work properly with certain PDFs on our site - especially those containing forms.

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SECURITY ASSURANCE

Shopping at MusicK8.com is safe. We wouldn't have it any other way. We want you to feel completely secure when ordering online and have taken the following measures so you do.

MusicK8.com uses Secure Sockets Layer (SSL) encryption technology to ensure your full security on our web site. SSL prevents the personal information that you provide, including your credit card number, name, and address, from being intercepted and read by a third party as it is transmitted over the Internet. Our SSL software is the industry standard and among the best software available today for secure online transactions. Because we use SSL, placing an order at MusicK8.com is just as safe as giving your credit card number over the phone.

If, however, you still feel uncomfortable sending your credit card information to us over the Internet, you can print out your order and send it to us by selecting "Fax or Mail" on the first checkout page and following the instructions from there. Or, you are welcome to call our Customer Service Department at 1-800-437-0832 to complete your purchase.

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ORDERING/PROCESSING INFORMATION

Online orders are processed on business days only, Monday through Friday. If all items are in stock, your order will be shipped 2 business days after it is processed, and you can expect to receive it within 7-10 business days from then. (If you need faster shipping, please call us toll-free at 1-800-437-0832 for express shipping information.)

*These rates are for U.S. orders only. Canadian and other foreign orders: e-mail, call, fax, or write for exact Shipping & Handling charges. All payments must be in U.S. funds.

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< Your Shopping Cart

DOWNLOADABLE PRODUCTS

We offer many different products in downloadable format. For questions and help with downloadable products, visit our Download Help page.

For downloadable Recorder Classroom subscriptions and downloadable Music K-8 student parts, you must have an account, so that you can access your downloads as they become available. (see below)

Non-US customers are invited to visit MusicK8.com Worldwide, which offers Downloadable SRKs for immediate electronic delivery with no shipping & handling charges!

ACCOUNTS

Plank Road Publishing Accounts allow you to check out quickly, because you can store your address information ahead of time, instead of typing it all in each time you want to buy something. Your account also offers you access to your Wish List and your Recorder Classroom downloads (if you're a subscriber). On your account page, you also access any Music K-8 magazine Downloadable Student Parts you have purchased.

To access your PRP Account, click on "Your Account Login" in the top navigation bar. From this page you can also "Create an Account Now" if you don't have an existing account, or click on "Forgot Your Password?" if you need a password reminder. If you already have a Recorder Classroom account, use that username as password to access your PRP account -- it's the same!

Once you're logged in and on your Account page, you can Add or Delete Addresses, update your Account information, and update your Wish List and Wish List information. If you have items already in your Shopping Cart, you can also perform an Express Checkout from here.

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GIFT CERTIFICATES AND COUPONS

How do I get one?

Gift certificates must be purchased online and sent with a MusicK8.com E-card. They may be purchased in any amount from $5 to $500. If you receive one, it will say so in the e-mail that also links to your e-card. The e-mail will include your gift certificate code, which is 12 digits long and case-sensitive (capitalization matters!). Note that you can check your gift certificate balance at any time here.

Coupons are discounts given to Music K-8 magazine subscribers on a few certain items that we sell, such as back volumes. At the current time, we are not issuing general coupons for all customers.

How do I redeem a gift certificate or coupon?

1. Online
   Shop as normal at MusicK8.com. When you are ready to check out, carefully enter your coupon or gift certificate code in the code redemption box on the Shopping Cart page and hit "Apply." Your discount should show as an entry in your shopping cart.
2. Phone
   Call 1-800-437-0832 and speak to one of our friendly Customer Service members. Let them know you have a gift certificate or coupon to redeem. Read off your code, and the amount will be deducted from your order total.
3. Mail / Fax
   Fill out your order form as normal. Note on your form that you will be redeeming a coupon or gift certificate, and carefully include the full code. When your order is processed, your discount will be subtracted from your order total.

Terms and Conditions for Gift Certificates and Coupons

1. They must be redeemed by their listed expiration date.
2. They are only redeemable on MusicK8.com or by phone, fax, or mail. They are NOT valid on RecorderClassroom.com, MusicK8.com Worldwide, MusicK8Kids.com (K8 KidTunes), or ResourcefulClassroom.com.
3. They are not redeemable for cash and cannot be returned for a cash refund.
4. They cannot be redeemed on orders previously placed.
5. Coupons must be redeemed IN FULL within one order and are only valid on orders totaling more than the coupon total.
6. Gift Certificates can be used on orders of any size, and your remaining balance can be used later.
7. Plank Road Publishing is not responsible for lost, misdirected, or stolen gift certificates or coupons.
8. Plank Road Publishing reserves the right to change these terms and conditions from time to time at its discretion.

> Return to Shopping Cart

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HOW TO CONTACT US

For the fastest service, call us toll-free at: 1-800-437-0832 or commercial 1-262-790-5210. Please feel free to call us any time you have a question or service problem.

If you prefer to order by FAX, our FAX number is 1-262-781-8818.

**TIP: You can use the web site to generate your order form. Shop online, click to check out, and on the first checkout page, select "Fax or mail(offline order)" as payment type near the bottom of the page before continuing.

To contact us by e-mail:

Technical questions

If you have a question about the MusicK8.com web site, contact our Web Division at web@musick8.com.

Customer service questions

If you have questions about your subscription to Music K-8 magazine, or about the products we sell, please send e-mail to our Customer Service Division at custsvc@musick8.com.

Permissions requests

If you would like to request permission to use Plank Road Publishing music for a special event, visit our Permissions Guidelines page and fill out a Permissions Request Form.

Magazine content questions and comments

If you have questions about Music K-8 magazine content, including the Network section, or just want to pass on comments, please e-mail our correspondence editor at network@musick8.com.

(Click here to read our Network and Photo Journal Submission Guidelines.)

Change of address

Click here if you need to send us a change of address so your subscription can follow you through your move without interruption.

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WHAT DO YOU THINK?

We value what you think on the subject of this web site. Feel free to give your opinions, suggestions, and advice, or report problems, to our Web Designer: web@musick8.com

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