Download Help

How It Works: Standard Downloads and Convenience Combo Kits

You may also wish to view our video tutorial on how downloadable MusicK8.com products work. Tutorial video available

You purchase a downloadable product as you would any other product: Click to add it to your cart, then go through the normal checkout procedure. When you've checked out, you'll find a link to your personal downloads page, where - for a limited time - you can access the files you purchased. (Downloadable magazines work differently: see below.) They will remain available for a week. As a backup, you'll also receive an e-mail with a link to that same personal downloads page.

It is even possible to order downloadable products by phone, fax, or mail. Just be sure to include a valid e-mail address so that you receive the e-mail message containing the link to your products.

^ Back To Top

Combining Downloadable Products With Other Products

There is no need to buy downloadable products separately: You may purchase downloadable products, downloadable subscriptions, print subscriptions, and physical products in any combination in the same order.

^ Back To Top

How To Download And Extract Your Files

Simply click the links on your personal downloads page to download your files. Be sure to download all the files: Some larger products are split into two downloads. A link to your personal download page will be sent to you by e-mail. Your personal download page will remain on our server for one week. If you have trouble downloading at first, you can try again later.

Larger downloads are in the form of compressed ZIP files. For these, you'll need software to unzip the compressed files. If you already have the software, the file may expand automatically. If not, doubleclick the file to unzip it. If that doesn't work, open your program of choice first, select expand, and then navigate to the file you downloaded.

Windows XP and later users have built-in software: Simply double-click the zipped file, then choose the Extract All Files option under Folder tasks on the left-hand side of the window. An Extraction Wizard may open to lead you through the process.

Mac OSX users also have built-in software: Simply double-click the zipped file to unzip it.

You can also download extraction software, if you prefer. Simply search for "zip extractor" in your favorite search engine, and you'll find several free options.

^ Back To Top

Connection Times Out/Downloaded File Is Incomplete

These files can be very large; your download may have been interrupted. We do not recommend downloading these files using a dial-up modem (though it is possible). Consider using a school computer with a high-speed connection, or ask a friend to let you use his/her computer to download the file. If you have the link to your download page, you can connect from any computer. Remember that your download page is deleted after one week.

^ Back To Top

Didn't Get An E-mail?

Spam-blocking software will sometimes misinterpret order confirmations and other e-mails as Spam. In your e-mail software application, specify that e-mails sent from site@musick8.com are not Spam.

^ Back To Top

Can't Find Your File?

If you can't find the file you just downloaded, you can search for it. The name of the file is the SKU or product number + .zip. The SKU is listed on your confirmation e-mail. If, for example, you ordered SBF-117, then the file will be called SBF-117.zip. Larger products may be comprised of two compressed files, in which case the second part would be called SBF-117-2.zip.

^ Back To Top

Still Can't Download Your File? Contact Us.

If you are unable to download your files, contact the web department through the Contact Us page. Remember that you must download the files within seven days of your purchase or they will no longer be available, so contact us as soon as possible.

^ Back To Top

Need Music Player/Burning Software?

When you purchase a downloadable product, you have the right to burn the files to CD. If you want the MP3s to play on a CD player, be sure to burn them to a CD as audio files (not data): Almost all CD burning software will give you the option. PDFs cannot be burned as audio files. Visit our Links area to view several options of music player and burning software.

^ Back To Top

Make A Backup

We strongly suggest you make a backup of your files for safe-keeping and keep them in a different location than the originals. You may want to burn a copy to a CD or keep them on an external disk or drive or portable device. There is a replacement fee equal to 50% of the original price for each downloadable product if you need a new copy after your personal downloads page has expired.

^ Back To Top

Unzip & Burn Your Downloadable Files

Kory Johnson has created a how-to video that takes viewers through the process of unzipping audio kits and burning the files onto a CD using Windows XP and Windows Media Player. View the video now Tutorial video available

^ Back To Top

Downloadable Magazines

View our tutorial video about accessing your downloadable Music K-8 subscription. Tutorial video available

Please note:
How to access your downloadable magazine subscription:

Arrow pointing to Login Button in Nav BarGo to the Plank Road Publishing Account Log In page. (If you didn't have an account when you purchased the downloadable magazine, one was created for you when the order was processed, and an e-mail was sent to your billing e-mail address. Check that e-mail for login instructions.)


Arrows pointing to login fields and Password Reminder LinkEnter your login information (orange arrows). [If you've forgotten your password, click on the "Forgot your password?" link and fill out the form (yellow-green arrow). A temporary password will be sent to you via e-mail.]


Screenshot of magazine download buttonsOnce you are logged in, click the button for the magazine you are interested in downloading. (The buttons are only clickable if you are a subscriber to that magazine.)


Arrow pointing to Magazine/Audio download buttonIf you clicked on the Music K-8 button, the next page will look similar to the screenshot below. (Buttons are only visible if your magazine subscription includes that particular option.) Click on the "Magazine/Audio" button for the issue you are interested in downloading.


Screenshot of separate magazine and audio download linksOn the following page, click on the link "Download Music K-8, Vol. XX, No. X." There will be one link for the magazine files and one link for the audio files. On the next page, click on the "Continue" button after each download is finished. These are VERY LARGE files, so please be patient.


^ Back To Top