How It Works: Standard Downloads and Convenience Combo Kits

You purchase a downloadable product as you would any other product: Click to add it to your cart, then go through the normal checkout procedure. When you've checked out, you'll find a link to your personal downloads page, where - for a limited time - you can access the files you purchased. (Downloadable magazines work differently: see below.) They will remain available for a week. As a backup, you'll also receive an e-mail with a link to that same personal downloads page.

It is even possible to order downloadable products by phone, fax, or mail. Just be sure to include a valid e-mail address so that you receive the e-mail message containing the link to your products.

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Combining Downloadable Products With Other Products

There is no need to buy downloadable products separately: You may purchase downloadable products, subscriptions, and physical products in any combination in the same order.

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How To Download And Extract Your Files

Simply click the link on your personal downloads page to download your file. A link to your personal download page will be sent to you by e-mail. Your personal download page will remain on our server for one week. If you have trouble downloading at first, you can try again later.

To use the files, you'll need software to expand or unzip the compressed files. If you already have it, the file may expand automatically. If not, double-click the file to unzip it. If that doesn't work, open your program of choice first, select expand, and then navigate to the file you downloaded.

Windows XP users have built-in software: Simply double-click the zipped file, then choose the Extract All Files option under Folder tasks on the left-hand side of the window. The Extraction Wizard will then lead you through the process.

For older versions of Windows, there are at least two free options (links open in a new window):

• ZipGenius: This is a very clean, well-designed program that is easy to use.
• CoffeeCup Free Zip Wizard: This program is easy to use, but has an ad pop-up every time you close it.

Mac OSX users have built-in software: Simply double-click the zipped file to unzip it.

For older versions of Macintosh, the most common expansion software is Stuffit Expander (will open in a new window).

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Connection Times Out/Downloaded File Is Incomplete

These files are very large; your download may have been interrupted. We do not recommend downloading these files using a dial-up modem (though it is possible). Consider using a school computer with a high-speed connection, or ask a friend to let you use his/her computer to download the file. If you have the link to your download page, you can connect from any computer. Remember that your download page is deleted after one week.

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Didn't Get An E-mail?

Spam-blocking software will sometimes misinterpret order confirmations and other e-mails as Spam. In your e-mail software application, specify that e-mails sent from web@musick8.com are not Spam.

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Can't Find Your File?

If you can't find the file you just downloaded, you can search for it. The name of the file is the SKU or product number + .zip. The SKU is listed on your confirmation e-mail. If, for example, you ordered SBF-117, then the file will be called SBF-117.zip. Larger products may be comprised of multiple compressed files, in which case the second part would be called SBF-117-2.zip, the third SBF-117-3.zip, etc.

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Still Can't Download Your File? Contact Us.

If you are unable to download your files, contact us at web@musick8.com. Remember that you must download the files within seven days of your purchase or they will no longer be available.

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Need Music Player/Burning Software?

When you purchase a downloadable product, you have the right to burn the files to CD. If you want the MP3s to play on a CD player, be sure to burn them to a CD as audio files (not data): Almost all CD burning software will give you the option. PDFs cannot be burned as audio files. Visit our Links area to view several options of music player and burning software.

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Make A Backup

We strongly suggest you make a backup of your files for safe-keeping and keep them in a different location than the originals. You may want to burn a copy to a CD or keep them on an external disk or drive or portable device. There is a replacement fee equal to 50% of the original price for each downloadable product if you need a new copy after your personal downloads page has expired.

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Downloadable Magazines

Downloadable magazines and magazine components work differently. You access those through your online account, where you will find each new issue as it is published. If you already have an account, simply log in and look for the link to your Recorder Classroom or Music K-8 downloads. If you didn't have an account when you purchased the downloadable magazine, one was created for you, and an e-mail was sent to your billing e-mail address. Check that e-mail for login instructions.

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Unzip & Burn Your Downloadable Files

This How-To Video by Kory Johnson takes viewers through the process of unzipping audio kits and burning the files onto a CD using Windows XP and Windows Media Player. This movie requires the Adobe Flash Player.